Real-Time Conversations That Convert

Connect with your website visitors the moment they need help. Chateta's live chat gives your team real-time messaging, canned responses, typing indicators, and everything needed to close deals faster.

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Slow Responses Kill Conversions

Email response times average 12 hours. Phone queues frustrate customers. By the time your team replies, the visitor has already moved to a competitor. You need a way to engage people in the moment.

Engage Visitors in Real Time

Chateta live chat lets your team jump into conversations the instant a visitor has a question. With typing indicators, read receipts, and canned responses, your agents respond faster and with more context than ever before.

How It Works

Start Chatting in Minutes

Get your live chat up and running with four easy steps.

1

Add the Chat Widget

Install the Chateta widget on your site with a single line of code. It takes less than a minute.

2

Invite Your Team

Add agents, set roles and permissions, and define routing rules so conversations reach the right person.

3

Set Up Canned Responses

Create pre-written replies for frequently asked questions so your team can respond with a single click.

4

Start Chatting

Your team sees new conversations in the unified inbox and can jump in instantly with full visitor context.

Capabilities

Built for Modern Conversations

Everything your team needs for fast, personal customer support.

Real-Time Messaging

Messages appear instantly on both sides. No page refreshes, no delays. Just a smooth, native chat experience.

Typing Indicators

See when visitors and agents are typing so conversations feel natural and responsive.

Canned Responses

Save and organize pre-written replies. Insert them with keyboard shortcuts to reply in seconds.

File Sharing

Exchange images, documents, and screenshots directly in the chat window for faster resolution.

Visitor Information

See visitor location, browser, current page, and previous conversations before you even reply.

Offline Messages

When your team is away, visitors can leave a message. You will see it in your inbox and can follow up by email.

Use Cases

Who Benefits from Live Chat

Sales Teams

Engage high-intent visitors the moment they land on your pricing page. Answer objections in real time and shorten your sales cycle.

Customer Support Teams

Resolve issues faster than email or phone. With full conversation history and internal notes, agents have the context they need.

Online Stores

Answer product questions, help with sizing, and assist checkout, all without the customer leaving your site.

FAQ

Frequently Asked Questions

Is live chat different from the AI chatbot?

Yes. Live chat connects visitors directly to human agents on your team. The AI chatbot handles conversations automatically. Chateta combines both. The AI answers first, and if it cannot resolve the issue, it passes the conversation to a live agent.

Can I set business hours for live chat?

Absolutely. You can configure business hours so the widget shows an online/offline status. Outside of business hours, the AI chatbot takes over or visitors can leave an offline message that your team will see in the inbox.

How many agents can use live chat?

It depends on your plan. The free plan includes 1 agent, Starter supports 3, Pro supports 10, and Ultra supports 25. You can always upgrade as your team grows.

Does live chat slow down my website?

No. The Chateta widget is loaded asynchronously and weighs under 30 KB gzipped. It has zero impact on your Core Web Vitals or page load speed.

Can agents chat from their phone?

Yes. The Chateta dashboard is fully responsive and works on any mobile browser. A dedicated mobile app is also on our roadmap for later this year.

Ready to Transform Your Customer Support?

Start resolving tickets faster, reduce your team's workload, and keep customers happier. All from one inbox.

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Free plan available. No credit card required.