Help Customers Help Themselves

Build a beautiful, searchable help center that answers your customers' questions before they ever contact support. Organize articles by category, enable AI-powered search, and watch your ticket volume drop.

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The Same Questions, Over and Over

Your support team answers the same 20 questions every single day. "How do I reset my password?" "What is your refund policy?" "How do I track my order?" It is repetitive, time-consuming, and keeps your team from solving real problems.

A Help Center That Actually Helps

Chateta's knowledge base lets you write, organize, and publish help articles that customers can search through 24/7. The AI also reads your knowledge base to power auto-replies, so your content does double duty.

How It Works

Build Your Help Center in 4 Steps

From first article to live help center, it only takes minutes.

1

Create Your Articles

Use the rich text editor to write help articles. Add images, videos, code blocks, and formatting with ease.

2

Organize by Category

Group articles into categories like "Getting Started", "Billing", or "Troubleshooting" so customers can browse intuitively.

3

Publish Your Help Center

Your help center is live at a custom subdomain or embedded in your website. It is automatically styled to match your brand.

4

AI Reads Your Content

The AI chatbot and auto-reply system index your articles automatically. Your knowledge base becomes the brain behind every AI answer.

Capabilities

A Help Center That Works for You

Powerful content tools combined with AI-powered search and discovery.

Rich Text Editor

Write articles with headings, lists, images, videos, code blocks, and callouts. No technical skills required.

Category Organization

Nest articles in categories and subcategories. Drag and drop to reorder. Customers can browse or search.

AI-Powered Search

Customers type a question in natural language and the AI finds the most relevant article instantly.

Custom Branding

Match your help center to your brand with custom logos, colors, fonts, and domain. It looks like part of your website.

Article Analytics

Track which articles are most viewed, which searches return no results, and where customers drop off.

Use Cases

Knowledge Base for Every Team

SaaS Companies

Publish getting started guides, API docs, and troubleshooting articles. Reduce onboarding support tickets by up to 40%.

E-Commerce Brands

Answer shipping, returns, and sizing questions 24/7 without agent involvement. Free up your team for complex issues.

Service Providers

Document processes, policies, and FAQs in one place. Share the link with clients to reduce repetitive questions.

Internal Teams

Use the knowledge base internally for employee handbooks, SOPs, and onboarding documentation.

FAQ

Frequently Asked Questions

Can I import existing help articles?

Yes. You can paste content directly into the editor, and we also support bulk import via markdown files. If you are migrating from another platform, our team can help with the transition.

Does the knowledge base feed the AI chatbot?

Absolutely. Every article you publish is automatically indexed by the AI. When a visitor asks a question, the chatbot searches your knowledge base and uses the most relevant articles to generate an accurate answer.

Can I restrict access to certain articles?

Yes. You can make articles public (visible to everyone) or internal (visible only to your team). This is useful for internal SOPs and documentation.

Is there a limit on the number of articles?

All plans include unlimited articles. The free plan supports up to 50 articles, while paid plans have no limit. Write as much as your customers need.

Ready to Transform Your Customer Support?

Start resolving tickets faster, reduce your team's workload, and keep customers happier. All from one inbox.

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Free plan available. No credit card required.