Terms of Service

1. Acceptance of Terms

By accessing or using the Chateta platform ("Service"), including the website at chateta.com, the application at app.chateta.com, and the embeddable chat widget, you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service. We recommend that you read these Terms carefully before using Chateta.

2. Description of Service

Chateta is an AI-powered customer support platform that provides the following features:

• Chat widget: An embeddable widget for your website that enables real-time customer conversations.
• Team inbox: A shared inbox for your support team to manage and respond to customer messages.
• AI auto-reply: Intelligent automated responses powered by artificial intelligence to handle common customer inquiries.
• Knowledge base: A self-service help center where you can publish articles for your customers.
• WooCommerce integration: Connect your WooCommerce store to provide order-related support directly within conversations.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that affect your use of the platform.

3. Account Terms

To use the Service, you must create an account. You agree to the following account terms:

• You must provide accurate, complete, and current information during registration and keep your account information up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must be at least 16 years of age to create an account.
• You may not use another person's account without their permission.
• You must notify us immediately at [email protected] if you suspect unauthorized access to your account.
• One person or legal entity may not maintain more than one free account.
• You are responsible for all content posted and activity that occurs under your account, including actions taken by team members you invite.

4. Payment Terms

Free Tier

Chateta offers a free tier with limited features and usage. The free tier is subject to the usage limits described on our pricing page. We reserve the right to modify the features and limits of the free tier at any time.

Paid Plans

Paid plans provide access to additional features, higher usage limits, and priority support. By subscribing to a paid plan, you agree to the following:

• Subscriptions are billed in advance on a monthly or annual basis, depending on the billing cycle you select.
• All fees are stated in US dollars and are non-refundable except as expressly provided in these Terms or required by applicable law.
• You authorize us to charge your designated payment method for all fees associated with your subscription.
• If your payment fails, we will attempt to charge your payment method again. If payment continues to fail, we may suspend or downgrade your account after providing reasonable notice.

Billing and Renewals

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date.

Price Changes

We may change our pricing from time to time. If we change the pricing for your current plan, we will notify you at least 30 days before the change takes effect. Continued use of the Service after the price change constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Send spam, unsolicited messages, or engage in any form of abuse through the chat widget.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Upload or transmit malware, viruses, or any other malicious code.
• Attempt to gain unauthorized access to our systems, other user accounts, or any related networks.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to train competing AI models or extract our AI systems' outputs for competitive purposes.
• Overload, disable, or impair the Service through automated scripts, bots, or excessive requests.
• Collect or harvest any personal information from other users without their consent.

We reserve the right to suspend or terminate accounts that violate these acceptable use policies, with or without notice, depending on the severity of the violation.

6. Intellectual Property

The Service, including its design, code, AI models, documentation, logos, and trademarks, is owned by Chateta and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code, except as permitted by law.

7. Data Ownership

You own your data. All content, conversations, knowledge base articles, customer information, and other data you upload or generate through the Service ("Your Data") remains your property. We do not claim ownership over Your Data.

You grant Chateta a limited license to use, process, and store Your Data solely for the purpose of providing and improving the Service. This license is limited to what is necessary to operate the platform on your behalf.

Upon termination of your account, you may request an export of Your Data. We will make Your Data available for export for a period of 30 days following termination, after which it may be permanently deleted.

8. Termination

Either party may terminate this agreement at any time:

• By you: You may cancel your account at any time through your account settings or by contacting support. Cancellation of paid plans takes effect at the end of the current billing period.
• By us: We may suspend or terminate your account if you violate these Terms, engage in prohibited conduct, fail to pay applicable fees, or if we are required to do so by law. We will provide notice when reasonably possible.

Upon termination, your right to use the Service will cease immediately. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and data ownership clauses.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. The AI auto-reply feature uses artificial intelligence to generate responses, and while we strive for accuracy, we do not guarantee that AI-generated responses will be correct, complete, or appropriate for every situation. You are responsible for reviewing and verifying AI-generated content before it reaches your customers.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATETA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED EUROS (€100), WHICHEVER IS GREATER.

11. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date and notify you through the Service or via email. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes.

If you do not agree with the modified Terms, you must stop using the Service and cancel your account before the changes take effect.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Chateta operates, without regard to its conflict of law principles. Any disputes arising from these Terms or the use of the Service shall be resolved through binding arbitration, except where prohibited by law, in which case the courts of the applicable jurisdiction shall have exclusive jurisdiction.

13. Contact

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: chateta.com