AI That Answers Like Your Best Agent

Powered by Retrieval-Augmented Generation (RAG), Chateta's AI reads your knowledge base, help articles, and FAQs to automatically answer customer questions with accurate, grounded responses. No hallucinations.

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AI That Makes Things Up Is Worse Than No AI

Generic chatbots hallucinate answers, frustrate customers, and damage your brand. They do not know your products, policies, or processes. You need AI that is accurate and grounded in your actual documentation.

Answers Grounded in Your Data

Chateta uses RAG to ensure every AI answer is pulled directly from your knowledge base. The AI searches your docs in real time, finds the most relevant information, and generates a natural-language answer. If it cannot find the answer, it says so and hands off to your team.

How It Works

From Knowledge to Answers

How RAG turns your documentation into instant, accurate auto-replies.

1

Upload Your Knowledge

Add help articles, FAQs, product docs, and policy pages to your Chateta knowledge base. The AI indexes everything automatically.

2

AI Processes and Indexes

Our RAG engine creates semantic embeddings of your content, enabling the AI to understand meaning, not just keywords.

3

Customer Asks a Question

When a customer types a question, the AI searches your knowledge base in real time and finds the most relevant passages.

4

Accurate Answer Delivered

The AI generates a natural-language response grounded in your content. If it is not confident, it escalates to a human agent.

Capabilities

AI You Can Trust

Every feature designed for accuracy, transparency, and control.

Retrieval-Augmented Generation

Every answer is backed by a specific passage from your knowledge base. No hallucinations, no made-up information.

Confidence Scoring

Each AI answer includes a confidence score. Low-confidence answers are automatically escalated to human agents.

Source Citations

Responses can include links to the source article, so customers can read the full documentation if they want more detail.

Multi-Language Support

The AI can understand questions and generate answers in multiple languages based on your knowledge base content.

Continuous Learning

Update your knowledge base and the AI picks up new content immediately. No retraining or waiting required.

Tone Customization

Set the AI's tone to match your brand: professional, friendly, casual, or technical. It adapts to your voice.

Use Cases

Where AI Auto-Reply Shines

High-Volume Support Teams

Automatically resolve up to 70% of repetitive questions, freeing your agents to focus on complex issues that require a human touch.

After-Hours Support

Keep answering questions accurately even when your team is offline. Customers get instant answers at 2 AM without waiting until morning.

Product Documentation

Connect your API docs, technical guides, and changelogs so the AI can answer developer and power-user questions with precision.

Onboarding and Education

Guide new customers through setup, features, and best practices using AI that pulls from your onboarding documentation.

FAQ

Frequently Asked Questions

What is RAG and why does it matter?

RAG stands for Retrieval-Augmented Generation. Instead of relying solely on a pre-trained language model (which can hallucinate), RAG first retrieves relevant passages from your knowledge base, then generates an answer grounded in that content. This means every answer is backed by your actual documentation.

How accurate are the AI auto-replies?

Accuracy depends on the quality of your knowledge base. If the information is in your docs, the AI will find it and answer correctly. In our testing, RAG-powered answers are accurate over 95% of the time when the knowledge base is well-maintained.

What happens if the AI does not know the answer?

When the AI's confidence score falls below a threshold you configure, it will tell the customer that it cannot find the answer and automatically routes the conversation to a human agent. It never guesses or makes things up.

Can the AI handle follow-up questions?

Yes. The AI maintains conversation context, so if a customer asks a follow-up question, it understands the previous context and provides a relevant response. Multi-turn conversations are fully supported.

How quickly does the AI update when I change my docs?

New or updated articles are indexed within minutes. There is no manual retraining step. Simply publish or update an article, and the AI immediately incorporates the changes.

Ready to Transform Your Customer Support?

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