Live Chat + AI. The Modern Help Scout Alternative.
Help Scout is great for email support, but it lacks real-time chat and modern AI. Chateta gives you live chat, AI auto-reply, and a unified inbox.
Why Switch from Help Scout?
No True Live Chat
Help Scout's Beacon widget is primarily a contact form, not real-time chat. Customers expect instant responses, and Help Scout can't deliver that experience.
Limited AI Capabilities
Help Scout's AI features are limited to suggested replies for agents. There's no customer-facing AI that auto-resolves questions based on your knowledge base.
Email-Centric Workflow
Help Scout was built around email workflows. If your customers prefer chat, social messaging, or instant support, it falls short.
Per-User Pricing Adds Up
Help Scout charges $22-65/user/month. For teams with multiple agents, the cost grows quickly, especially when you need advanced features.
Chateta vs Help Scout
See how Chateta compares feature by feature.
| Feature | Chateta | Help Scout |
|---|---|---|
| Free Tier | ||
| AI Auto-Reply (RAG) | ||
| Starting Price | Free / €25/mo | From $22/user/mo |
| Real-Time Live Chat | Basic (Beacon) | |
| Knowledge Base | ||
| Team Inbox | ||
| WooCommerce Integration | ||
| AI Chatbot | ||
| No Per-User Pricing | ||
| Multi-Channel Support | Email-focused |
Why Teams Choose Chateta
Real-Time Live Chat
Offer instant support with Chateta's live chat widget. No more contact forms. Your customers get real-time conversations.
AI That Resolves, Not Just Suggests
Help Scout's AI only suggests replies to agents. Chateta's AI directly answers customer questions from your knowledge base, resolving issues automatically.
Unified Multi-Channel Inbox
Chat, email, WhatsApp, Messenger, all in one inbox. Help Scout is email-first; Chateta is everything-first.
Better Value for Teams
Help Scout charges per user. Chateta Pro at €25/mo includes 10 team members. A team of 5 on Help Scout costs $110+/mo.
Transparent, Affordable Pricing
No per-agent fees. No per-resolution charges. No surprises.
Free
€0 forever
- 1 chat widget
- 100 AI replies/mo
- 1 team member
Pro
€49 €25/mo
- Unlimited widgets
- 5,000 AI replies/mo
- 10 team members
Ultra
€199 €99/mo
- Everything in Pro
- 40,000 AI replies/mo
- 50 team members
Frequently Asked Questions
Does Chateta support email like Help Scout?
Yes. Chateta's unified inbox handles email, live chat, and social messages all in one place. You won't lose email support. You'll gain real-time chat and AI on top of it.
Can I migrate my Help Scout knowledge base?
Yes. Export your Docs articles from Help Scout and import them into Chateta. Your AI chatbot will immediately start using that content to answer customer questions.
Is Chateta's Beacon-equivalent customizable?
Chateta's chat widget is fully customizable: colors, positioning, welcome messages, and more. Unlike Help Scout's Beacon, it supports real-time live chat and AI auto-reply.
How does pricing compare for a 5-person team?
A team of 5 on Help Scout Standard costs $110/month ($22/user). Chateta Pro is €25/month total with 10 team members included, saving you 77%.
Does Chateta offer saved replies like Help Scout?
Chateta goes beyond saved replies. The AI automatically generates responses from your knowledge base, so you don't need to manually create and maintain canned responses.
Ready to Transform Your Customer Support?
Start resolving tickets faster, reduce your team's workload, and keep customers happier. All from one inbox.
Free plan available. No credit card required.